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We accept returns of un-used and un-opened items in their original packaging within 30 days of purchase. We do not accept returns of opened and/or used items. Due to the heavy nature of FUNBOY products, FUNBOY does not provide return shipping labels nor cover return shipping costs. All FUNBOY inflatable products undergo a 24 hour air test and 3rd party QC inspection prior to shipping to customers. If you believe your FUNBOY inflatable product has a manufacturer defect, meaning your product was defective upon receipt and the first inflation, please fill-out FUNBOY's manufacturer defect form HERE to request a replacement product. Due to the inflatable nature of FUNBOY's products, manufacturer defect claims must be made within 30 days of purchase and cannot be made after the product has been used. Once submitted, FUNBOY's customer service team will contact you with any additional questions along with resolution for your claim.
Unfortunately no. Due the large and heavy nature of FUNBOY's inflatables, we cannot provide pre-paid or any return shipping labels. Customers are required to facilitate and cover any costs for return shipping.
All unused items in original and un-opened packaging that are received within 30 days of receipt will be fully refunded, less the original cost of shipping. Customers are responsible for return shipping costs. We unfortunately cannot accept returns for products that have been used and as we have no way to assertain how the float was damaged.
Floats with a documented manufacturing defect, reported within 30 days of receipt are eligible for replacement. Please fill-out the defect claim form HERE. If your product was used, we unfortunately cannot accept a return. For U.S orders, if your claim for a replacement is approved, we charge a $6 processing fee for the replacement product.
Due to high shipping costs and unexpected duties and taxes charges, FUNBOY is unable to send replacement products. Instead FUNBOY will offer you a full refund less duties and taxes for a faulty product.
Please allow 1 week for your return to be processed once your order has be received and 3-7 business days for your credit card to be credited with your return purchase price. Please email firstname.lastname@example.org with the tracking number to notify us that your package has been returned.
FUNBOY is unable to accept international returns due to the high shipping costs and unexpected freight costs.