Frequently Asked Questions
My pool float won't stay inflated.
- How to inflate and care for your FUNBOY Video HERE
- The #1 reason a pool float won’t stay inflated is improperly closed air valves. Check to make sure all valves are fully closed and that there is no air leaking from valves.
- Fully open the air valve, add additional air and fully close the valve.
- Don’t be alarmed if you have to add some additional air after the first few uses. This is the natural stretching of the material that occurs when weight is added or the float absorbs heat from the sun. Adding air does not mean there is a leak. This simply means the pool float has expanded slightly.
What shipping methods do you offer?
At this time we only offer shipping to the United States and Canada.
For US Shipping, we ship via FedEx and UPS Ground. We also offer Expedited 2 Day and Overnight Shipping for an additional charge. Please note, FedEx and UPS do not ship or deliver on the weekends. All orders ship same day if ordered by noon PST.
For our Canadian customers, we ship DDP using Landmark. DDP means FUNBOY charges the customer any duties and taxes on the shipment upfront in order to streamline order delivery.
We have two warehouse locations. One in sunny California and the other one in New Jersey. Orders will ship from the closest warehouse depending on inventory.
Can I change my shipping address?
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately, this means we will be unable to make any changes to your address.
Can I cancel my order?
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to cancel your order.
When will my order ship?
Orders placed before noon PST will ship the same day. You will receive an order confirmation email upon placing your order. Once your order ships you will recieve a second email with tracking for your order. Note, FedEx and UPS do not deliver on the weekends or holidays.
Where does my order ship from?
We have two warehouse locations. One in sunny Southern California and the other in New Jersey. Orders will ship from the closest warehouse depending on inventory.
How can I track my order?
Once your order ships, you will receive an email with tracking information from email@example.com. You can click the tracking link in your email to track your package. Please remember, standard ground orders ship M-F within 24-48 hrs after being placed. Orders do not ship on Saturday, Sunday or holidays. If you need help tracking your package, please contact customer service.
Do you ship to Alaska, Hawaii and Puerto Rico?
YES! We send all packages USPS.
My package never arrived or is lost, what should I do?
We're sorry as we know how frustrating this can be! Once your order ships, the shipping carrier is solely responsible for the delivery of your order and FUNBOY has limited ability to help. We often find that if you wait 24 hours the package will sometimes turn up. If your package is still not received, then contact the carrier (Fedex or UPS) that shipped your package (this information is provided to you via your tracking email). If the carrier is unable to locate your package, please file a claim with the carrier and then contact customer service through this form.
I placed an order with Expedited Shipping (Overnight or 2 Day), when will it ship?
If your expedited order was placed before 12PM Pacific Time M-F, your order will ship out same day. Orders placed after the 12PM PT cutoff will ship out next business day. Orders placed after 12PM PT Friday will not ship until the following Monday. We do not currently offer Saturday delivery.
I placed an order with FedEx Ground shipping. When will it ship?
Please allow 24-48 business hours for ground orders to be packed and shipped. Orders placed before Noon PST ship the same day. You will receive an email with tracking when your order ships.
Where is my order? Thank you for your patience. Orders shipping to Canada take a few more days to arrive depending on customs. We ship using Landmark. Please put your tracking number HERE for the real time updates on your package.
Returns & Replacements: Unfortunatley, we cannot accept international returns due to the high shipping costs and unexpected freight costs. Due to high shipping costs and unexpected duties and taxes charges, FUNBOY is unable to send replacement products. If your product is defective, please email firstname.lastname@example.org. From there, if approved FUNBOY will offer you a full refund (including shipping) less duties and taxes for a faulty product within 30 days of receiving your order.
Availability: Pre-ordered items are sold on a first come, first serve basis. Please place non-preorder items in a separate order. If non-preorder items are purchased with a pre-order item, all items will ship together once pre-order inventory has been received.
Delivery: We aim to ship pre-ordered products within 3 days of receiving the goods. We do our best to meet the estimated delivery date but cannot always do this, in which you will be kept informed on a regular basis. You can see the estimated delivery date of the production within the product description on our website. This date cannot be guaranteed to do potential manufacturing and shipping delays; however, we do our best to estimate this date as accurately as possible.
- Standard delivery timeline will apply from the moment the pre-order product is shipped.
- Your order will be sent when all the goods are in stock. If there are “in-stock” items on your order, they will be put on hold and shipped at the same time as your pre-ordered item; we do not do partial shipments.
Payment: Payment is taken and processed at the time your order is placed. If for any reason we cannot fill your order, a full refund will be issued.
- Payment by Klarna/Affirm/Afterpay cannot be accepted for pre-order items. If a pre-order or custom order is received with payment made by Klarna/Affirm/Afterpay it will be cancelled and refunded and you will be asked to order again using a different payment method. In this instance we cannot hold stock or reserve items and they become unavailable.
Cancellations: We will accept cancellations of non-customized pre-ordered items before the order has shipped, however, if this becomes a regular occurrence, we reserve the right to refuse further orders.
Customized pre-ordered items cannot be cancelled are not eligible for refund or exchange.
- Your pre-order purchase is also subject to our General Terms and Conditions.