We are here forYOU!! Below are answers to the most commonly asked questions. Please take a moment to review before reaching out as many of your questions and concerns can be answered below:
Have a question? Drop us a line using our CONTACT FORM and we'll respond in a timely manner. We are available by emailMonday-Friday 9am-5pm PST with the exceptions of U.S. Holidays.
Follow-up Responses: Don’t worry, we haven’t forgotten about you! Because the first response may open a can of logistical worms, follow-up responses may sometimes take longer as we work with FedEx and DHL to help troubleshoot your issue. We will be back in touch as soon as we have more info.
Holidays: We provide limited support during major US holidays - we want the FUNBOY team to enjoy the good life too!
TIP: Reaching out through our form ensures that we receive your inquiry. No need to reach out to several different email addresses for the same issue. Please reference your order number for assistance with a specific order.
What is your shipping policy?
We offer complimentary shipping on all full-priced orders to the continental US. Shipping rates may apply for discounted offer or sales. Real time shipping rates are calculated for all other expedited shipping methods that we offer which include FedEx 3-day, FedEx 2-day, and FedEx Standard Overnight. We ship internationally usingDHL Global Mail Direct, FedEx International Priority (2 business days) and FedEx international Economy (3 business days) - real times rates are calculated for these methods once shipping address is entered.
Can I get my order expedited?
We offer expedited shipping throughFedEx. The cost for each of our shipping methods is calculated in real time once your shipping address is entered during the checkout process. PLEASE NOTE: Once you have placed your order, we cannot change the shipping method.
Where's my package?
As soon as your package ships, we send a tracking number via email that you can use to track your order. If you want to change the address or have a question about the whereabouts of your package, please first contact the shipping carrier directly as we do not control packages once they leave our shipping center. Have your tracking number ready.
What if I need to change or cancel my order?
When will my order ship?
Orders placed before 11 am PST with expedited shipping will be processed and shipped same day. Orders placed with FREE Ground shipping will be processed and shipped within 48 business hours. Shipping cut-off times exclude holidays and weekends.
How long does free shipping take?
We process orders within 1-2 business days, then ship domestic orders viaFedEx SmartPost with final delivery by USPS.Generally, standard U.S. ground shipping takes 2-8business days.
How long does expedited shipping take?
We offer FedEx Standard Overnight, FedEx 2-day and FedEx 3-day expedited shipping. Orders placed before 11am PST will be shipped same day while orders placed after 11 am PST will ship out the following day.
Where is my package?
Upon shipment, you will receive an email notification with a tracking number. If you want to learn the location of your package, you can simply click the tracking number in the email or contact the appropriate carrier with the tracking number provided.
When will my international order ship?
Where is my package?
Upon shipment, you will receive an email notification with a tracking number. If you want to learn the location of your package, simply click the tracking number in the email.
What about duties and taxes?
For international customers, (outside the US) all local, state and national taxes are the full responsibility of the customer. We ship your package DTU ("duties and taxes unpaid") and we do not collect the VAT, duties, or any other taxes and cannot predict what your particular charges may be.
My float will not stay inflated, help!We are sorry to hear that you are having an issue with your float! Our first suggestion is inflating one more time and ensuring that all the valves are fully closed as those can be tricky sometimes. When people reach out with "slow leak" issues, it is often just an issue with the valve being fully closed and tightened.
It’s totally normal for a pool float to slowly lose air over an extended period of time. But if the air loss is sudden, please firstname.lastname@example.org for further assistance.
My float has a hole, what should I do?
We recommend patching the holes with the PVC patches that are included in allFUNBOY float boxes. If you need new patches, you can purchase them at most sporting goods stores or from Amazon (free shipping!).
We’ve put together all the information you need to experience your best days with FUNBOY. Please read all the information to help you get floating, stay floating, and keep safe for your entire experience!
What is the recommended age for FUNBOY floats?
Ages 14 & up. FUNBOY floats are not a life saving device. Do not leave children unattended while in use.
Inflation and set-up:
Step 1:Unfold and lay your float on a flat surface, clear of any sharp objects that could puncture your float.
Step 2:Fully open all air chambers.
Step 3:Using an inflation device, inflate each chamber.
*Pro Tip: Insert a hair dryer (COLD AIR ONLY) directly into clear valve base to inflate!
Step 4: Fully close all air chambers and ensure the air valves are depressed into the float.
Important Inflation Notes: Inflate your FUNBOY float slowly until most of the wrinkles in the float material are gone. Please note, there will still be wrinkles on the float when fully inflated, do not over-inflate to attempt to remove the wrinkles. When inflated, the air chambers feel firm to the touch. Do not over-inflate until hard.FUNBOY recommends a foot pump or electric/rechargeable inflatable air mattress pump to inflate your float.Do not use air compressors or compressed air to inflate. Use of an air compressor or over-inflation can rupture the product beyond repair and voids any warranty.
Important Air Temperature Notes:Changes in air temperature will cause air to expand or contract. This can cause serious damage to your float. Please use caution when leaving your float in direct sunlight as the sun will heat the float and cause the air to expand. You may need to release air from your float if your float is hot. Conversely, you may need to add air to your float when in-contact with cold water or if left outside overnight.
Maintenance:Your float with last for several amazing experiences with proper maintenance. After each use, please remove from the water and rinse with fresh water. Ensure float is completely dry. Deflate until flat, fold and store for your next float experience.
Repair: FUNBOY floats are made with extra thick material to ensure the best floating experience. If your FUNBOY float is punctured, identify the puncture site. We recommend patching the leak with the patch included in the FUNBOY box. When deflated, clean the float around the puncture and ensure the area is completely dry. Peel the clear repair patch and apply directly over the puncture. Press firmly and smooth to set the repair patch to the float.
If your float has a slow leak, inflate your float one more time and ensure all the valves are fully closed. If you need help, visithttps://www.funboy.com/pages/contact-us and fill out the contact form.
Store: Store your deflated FUNBOY float in a cool, dry place with no UV exposure to protect against sun damage.
What payment types do you accept?
What’s your mission, FUNBOY?
FUNBOY products deliver unique experiences meant to be shared in the company of those you love. Designed locally in Los Angeles with adventure in mind. Good fortune is central to what we do, that’s why everyFUNBOY product gives back to those in need through our charity partners. We help people come together, be together and have fun together.
What’s your belief, FUNBOY?
Life should be exciting and spontaneous, filled with the epic adventures and stories that are born when you let yourself go. We ride no hands, jump off things we aren’t supposed to, and deliverproducts that elicit experiences. Join us, the water’s just fine.
I love that FUNBOY is charitable, can you give me more info?
As children -- and adults -- we play in it, learn to swim in it, and have adventures in it. Water is foundational to our daily lives, and yet, as a resource, it is often overlooked.
For us, it was simple - how are we so lucky to play in water when 1 billion people across the world don’t have access to clean drinking water? It just seemed wrong.
So here at FUNBOY, we are committed to supporting the right of everyone to access to clean and safe drinking water.Each purchase of aFUNBOYfloat provides one person in the developing world with one year of access to clean drinking water through our charity partnerRainCatcher, a nonprofit that supplies clean drinking water to people in developing nations by harvesting rainwater.
Learn more here and help us spread the word.