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FUNBOY Help Center

HELP CENTER

We are here for YOU !! Below are answers to the most commonly asked questions. Please take a moment to review before reaching out as many of your questions and concerns can be answered below:

CONTACT
SHIPPING FAQs
USA SHIPPING TIMEFRAMES
INTERNATIONAL SHIPPING TIMEFRAMES
RETURNS AND REFUNDS
FLOAT ISSUES
FLOAT CARE & USE
PAYMENT
COUNTERFEITS
WHY FUNBOY?
PRESS & OTHER INQUIRIES

  

CONTACT US

Have a question? Drop us a line using our CONTACT FORM and we'll respond in a timely manner. We are available by email Monday-Friday 9am-5pm PST.

Follow-up Responses: Don’t worry, we haven’t forgotten about you! Because the first response may open a can of logistical worms, follow-up responses may sometimes take longer as we work with FedEx and DHL to help troubleshoot your issue. We will be back in touch as soon as we have more info.

Holidays: We provide limited support during major US holidays - we want the FUNBOY team to enjoy the good life too!

TIP: Reaching out through our form ensures that we receive your inquiry. No need to reach out to several different email addresses for the same issue. Please reference your order number for assistance with a specific order.

SHIPPING FAQs

What is your shipping policy?

We offer complimentary shipping on all orders within the US. Real time shipping rates are calculated for all other expedited shipping methods that we offer which include FedEx 3-day,  FedEx 2-day, and FedEx Standard Overnight. We ship internationally using DHL Global Mail Direct ,  FedEx International Priority (2 business days)  and FedEx international Economy (3 business days) - real times rates are calculated for these methods once shipping address is entered.

Can I get my order expedited?

We offer expedited shipping through FedEx . The cost for each of our shipping methods is calculated in real time once your shipping address is entered during the checkout process.  PLEASE NOTE: Once you have placed your order, we cannot change the shipping method.  

Where's my package?

 

 

As soon as your package ships, we send a tracking number via email that you can use to track your order. If you want to change the address or have a question about the whereabouts of your package, please first contact the shipping carrier directly as we do not control packages once they leave our shipping center.  Have your tracking number ready.

 

 


FUNBOY Shipping Carriers

What if I need to change or cancel my order?

  • Send an email to help@funboy.com with your order number and “CHANGE or CANCEL” in the subject line. We'll do our best to update or cancel your order before it ships.
  • Please note business hours are Monday-Friday 9am-5pm PST.
  • If an order has been shipped, we are unable to cancel or change it.

USA SHIPPING 

When will my order ship?

Orders placed before 11 am PST  with expedited shipping will be processed and shipped same day. Orders placed with FREE Ground shipping will be processed and shipped within 48 business hours. Shipping cut-off times exclude holidays and weekends.

How long does free shipping take?

We process orders within 1-2 business days, then ship domestic orders via FedEx SmartPost with final delivery by USPS. Generally , standard U.S. ground shipping takes 2-8 business days.

How long does expedited shipping take?

We offer FedEx Standard Overnight, FedEx 2-day and FedEx 3-day expedited shipping. Orders placed before 11am PST will be shipped same day while orders placed after 11 am PST will ship out the following day.

Where is my package?

Upon shipment, you will receive an email notification with a  tracking number. If you want to learn the location of your package, you can simply click the tracking number in the email or contact the appropriate carrier with the tracking number provided.

INTERNATIONAL SHIPPING

When will my international order ship?

  • DHL Global Mail Direct
  • Will ship out within 48 hrs
  • Takes 3-10 business days to arrive                            
  • FedEx International Priority
  • Will ship out same day if order placed before 11 am PST
  • Takes two business days to arrive
  • FedEx International Economy  
  • Will ship out s ame day if order placed before 11 am PST
  • Takes 5 business days to arrive
  • Please note, we have no control over customs delays. Such delays can prolong delivery times up to 20 business days and you should contact the carrier of your package for further information.
  • Where is my package?

    Upon shipment, you will receive an email notification with a tracking number. If you want to learn the location of your package,  simply click the tracking number in the email.

    What about duties and taxes? 

    For international customers, (outside the US) all local, state and national taxes are the full responsibility of the customer. We ship your package DTU ("duties and taxes unpaid") and we do not collect the VAT, duties, or any other taxes and cannot predict what your particular charges may be.

      Do you ship to my country?
      Once you begin the checkout process on our website, you will be able to enter your address and select your country from our drop-down list. If you do not see your country on the drop-down list, we are currently unable to ship our products to your country. 
      Where is my package?
      Upon shipment, you will receive an email notification with a tracking number. If you want to learn the whereabouts, you can simply click the tracking number in the email or you can contact your carrier directly and provide your tracking number.
       

      RETURNS AND REFUNDS

      What's your return policy?

      All unused items in original packaging (intact) received within 14 days of receipt will be fully refunded, less the cost of shipping. Customer is responsible for return postage. Return orders should be sent to the address below:
      FUNBOY  
      2525 Pullman Avenue
      Santa Ana, CA 92705
      We are only able to refund or replace floats with a manufacturing defect as necessary within 14 days of receiving your order.
      PLEASE NOTE : ALL Replacement products are shipped GROUND. The return process usually takes from one to two weeks, factoring in the time it takes to receive the package at our warehouse and for the refund to hit your account. We will send out an email confirmation right when your refund has been processed.
      When can I expect my refund?
      Once we have received the returned item(s), we will issue a refund for the order -- less the cost of shipping -- to the credit card used for the purchase within 48 hrs.


      FLOAT ISSUES

      What is the Size/Weight of the floats?
      • The float comes in a box that is about 12” x 12” x 6.5”.
      • If you remove the float from your box it will fit in a standard size carry-on bag.
      • The floats weight approximately 8 lbs. deflated.
      • Check out our Instagram  for lots of size reference visuals!

      My float will not stay inflated, help!

      We are sorry to hear that you are having an issue with your float! Our first suggestion is inflating one more time and ensuring that all the valves are fully closed as those can be tricky sometimes. When people reach out with "slow leak" issues, it is often just an issue with the valve being fully closed and tightened.

      It’s totally normal for a pool float to slowly lose air over an extended period of time. But if the air loss is sudden, please contact help@funboy.com for further assistance.

      My float has a hole, what should I do?

      We recommend patching the holes with the PVC patches that are included i n all FUNBOY float boxes. If you need new patches, you can purchase them at most sporting goods stores or from Amazon (free shipping!).

      FLOAT CARE & USE

      We’ve put together all the information you need to experience your best days with FUNBOY. Please read all the information to help you get floating, stay floating, and keep safe for your entire experience!

      What is the recommended age for FUNBOY floats?

       Ages 14 & up. FUNBOY floats are not a life saving device. Do not leave children unattended while in use. 

      Inflation and set-up:

      Step 1: Unfold and lay your float on a flat surface, clear of any sharp objects that could puncture your float.

      Step 2: Fully open all air chambers.

      Step 3: Using an inflation device, inflate each chamber.

    • Dual-action valves : inflate and deflate in a matter of minutes!
        1. Ensure all dual-action valves are open and pulled out of the float body
        2. Insert black mid-valve into the clear valve base. Ensure black mid-valve is fully inserted.
        3. Insert any standard inflation device into the black mid-valve, hold firmly and inflate.

      * Pro Tip : Insert a hair dryer (COLD AIR ONLY) directly into clear valve base to inflate!

      1. Standard large valves: Simply pinch the base of the valve while inflating. Secure the top plug into the valve opening when float is inflated.

      Step 4: Fully close all air chambers and ensure the air valves are depressed into the float.

      Important Inflation Notes:   Inflate your FUNBOY float slowly until most of the wrinkles in the float material are gone. Please note, there will still be wrinkles on the float when fully inflated, do not over-inflate to attempt to remove the wrinkles. When inflated, the air chambers feel firm to the touch. Do not over-inflate until hard. FUNBOY recommends a foot pump or electric/rechargeable inflatable air mattress pump to inflate your float. Do not use air compressors or compressed air to inflate. Use of an air compressor or over-inflation can rupture the product beyond repair and voids any warranty.

      Important Air Temperature Notes: Changes in air temperature will cause air to expand or contract. This can cause serious damage to your float. Please use caution when leaving your float in direct sunlight as the sun will heat the float and cause the air to expand. You may need to release air from your float if your float is hot. Conversely, you may need to add air to your float when in-contact with cold water or if left outside overnight.

      Deflation:

      1. Dual action valve: Simply pull the entire valve out of the float body and air will escape the float.
      2. Standard large valve: Pull out the top plug and pitch the base of the valve while applying light pressure to the float to cause the air to escape.

      Maintenance: Your float with last for several amazing experiences with proper maintenance. After each use, please remove from the water and rinse with fresh water. Ensure float is completely dry. Deflate until flat, fold and store for your next float experience.

      Repair : FUNBOY floats are made with extra thick material to ensure the best floating experience. If your FUNBOY float is punctured, identify the puncture site. We recommend patching the leak with the patch included in the FUNBOY box. When deflated, clean the float around the puncture and ensure the area is completely dry. Peel the clear repair patch and apply directly over the puncture. Press firmly and smooth to set the repair patch to the float.

      If your float has a slow leak, inflate your float one more time and ensure all the valves are fully closed. If you need help, visit https://www.funboy.com/pages/contact-us and fill out the contact form.

      Store : Store your deflated FUNBOY float in a cool, dry place with no UV exposure to protect against sun damage.   

      PAYMENT

      What payment types do you accept?

      We accept Visa, Mastercard, American Express, Discover
      When will my account be charged? 
      Your credit card will be charged at the time of purchase. You will receive an email confirmation when your order is processed.
      How do I use my Discount Code? 
      If you have a discount code please enter the code at checkout in the designated box that says “discount.”
      My card was charged, why has my order not shipped?  
      Credit cards are charged at the time of purchase. If your order has not shipped your credit card may have been flagged for potential fraud. To protect our customers, we reach out to all orders that have been flagged as fraud and wait for customer verification before shipping your order.



      COUNTERFEITS

      All FUNBOY floats are original copyrighted & Patent Pending designs, designed in Los Angeles, CA.  FUNBOY is the only manufacturer of these floats. We vigorously defend and protect all FUNBOY Intellectual Property.

       

      WHY FUNBOY?

      What’s your story, FUNBOY?  
      FUNBOY was conceived while on the white sand beaches of Anguilla in the British West Indies. It was New Year's Eve and 2015 was just on the horizon. We decided that it was time to bring to the world what had been burning in our minds for years - the world's most luxurious pool floats - in shapes, sizes and patterns that were previously only dreamed about. FUNBOY is a water obsessed, family creative collective working around the clock to bring you, the FUNBOY community, the very best of the float life. Thank you for inspiring the wonder, adventure and thirst for life that is the FUNBOY in all of us.

      What’s your mission, FUNBOY?

      FUNBOY products deliver unique experiences meant to be shared in the company of those you love. Designed locally in Los Angeles with adventure in mind. Good fortune is central to what we do, that’s why every FUNBOY product gives back to those in need through our charity partners. We help people come together, be together and have fun together.

      What’s your belief, FUNBOY? 

      Life should be exciting and spontaneous, filled with the epic adventures and stories that are born when you let yourself go. We ride no hands, jump off things we aren’t supposed to, and deliver products that elicit experiences. Join us, the water’s just fine.

      I love that FUNBOY is charitable, can you give me more info?

      As children  -- and adults -- we play in it, learn to swim in it, and have adventures in it. Water is foundational to our daily lives, and yet, as a resource, it is often overlooked.

      For us, it was simple - how are we so lucky to play in water when 1 billion people across the world don’t have access to clean drinking water? It just seemed wrong.

      So here at FUNBOY, we are committed to supporting the right of everyone to access to clean and safe drinking water. Each purchase of a FUNBOY float provides one person in the developing world with one year of access to clean drinking water through our charity partner RainCatcher , a nonprofit that supplies clean drinking water to people in developing nations by harvesting rainwater.

      Learn more here  and help us spread the word.



      PRESS & OTHER INQUIRIES


      Thanks for thinking of us! For press inquiries, please email press@funboy.com. For wholesale inquiries, please email hello@funboy.com.

       

       

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