SHIPPING & RETURNS
My pool float won't stay inflated.
- How to inflate and care for your FUNBOY Video HERE
- The #1 reason a pool float won’t stay inflated is improperly closed air valves. Check to make sure all valves are fully closed and that there is no air leaking from valves.
- Fully open the air valve, add additional air and fully close the valve.
- Don’t be alarmed if you have to add some additional air after the first few uses. This is the natural stretching of the material that occurs when weight is added or the float absorbs heat from the sun. Adding air does not mean there is a leak. This simply means the pool float has expanded slightly.
What shipping methods do you offer?
At this time we only offer shipping to the United States and Canada.
For US Shipping, we ship via FedEx and UPS Ground. We also offer Expedited 2 Day and Overnight Shipping for an additional charge. Please note, FedEx and UPS do not ship or deliver on the weekends. All orders ship same day if ordered by noon PST.
For our Canadian customers, we ship DDP using Landmark. DDP means FUNBOY charges the customer any duties and taxes on the shipment upfront in order to streamline order delivery.
All orders ship from Chino, California.
Can I change my shipping address?
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately, this means we will be unable to make any changes to your address.
Can I cancel my order?
As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to cancel your order.
When will my order ship?
Orders placed before noon PST will ship the same day. You will receive an order confirmation email upon placing your order. Once your order ships you will recieve a second email with tracking for your order. Note, FedEx and UPS do not deliver on the weekends or holidays.
Where does my order ship from?
We have two warehouse locations. One in sunny Southern California and the other in New Jersey. Orders will ship from the closest warehouse depending on inventory.
How can I track my order?
Once your order ships, you will receive an email with tracking information from firstname.lastname@example.org. You can click the tracking link in your email to track your package. Please remember, standard ground orders ship M-F within 24-48 hrs after being placed. Orders do not ship on Saturday, Sunday or holidays. If you need help tracking your package, please contact customer service.
Do you ship to Alaska and Hawaii?
YES! We offer FedEx Ground shipping to Hawaii. Given the high cost to ship to Alaska and Hawaii, FUNBOY's free shipping promotion for orders over $149 is not available for customers shipping to these locations.
My package never arrived or is lost, what should I do?
We're sorry as we know how frustrating this can be! Once your order ships, the shipping carrier is solely responsible for the delivery of your order and FUNBOY has limited ability to help. We often find that if you wait 24 hours the package will sometimes turn up. If your package is still not received, then contact the carrier (Fedex or UPS) that shipped your package (this information is provided to you via your tracking email). If the carrier is unable to locate your package, please file a claim with the carrier and then contact customer service through this <link> form.
I placed an order with Expedited Shipping (Overnight or 2 Day), when will it ship?
If your expedited order was placed before 12PM Pacific Time M-F, your order will ship out same day. Orders placed after the 12PM PT cutoff will ship out next business day. Orders placed after 12PM PT Friday will not ship until the following Monday. We do not currently offer Saturday delivery.
I placed an order with FedEx Ground shipping. When will it ship?
Please allow 24-48 business hours for ground orders to be packed and shipped. Orders placed before Noon PST ship the same day. You will receive an email with tracking when your order ships.